The Center for Child and Family Studies


Information Technology

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If you try to login to your email or Windows account several times with the wrong password, the University system will temporarily lock down your account. The only way to get around this is to change your password using another computer in the office. When your password is reset you will be able to login to your workstation.


Here's what you will need to do:


  1. Go to another computer and launch Internet Explorer or Firefox.
  2. Go to VIP
  3. Enter your USC ID number and pin.
  4. On the following screen click on Technology to the left.
  5. On the next screen click Network Username. This is where you will change your password.
  6. Wait a few minutes and try to login to your original workstation.


That's it you are done.


Instructions for Configuring Outlook 2007 RPC/HTTPS

For the following instructions, we will use a fictitious person with the following parameters. You, of course, will substitute your specific information.

Full Name:  Ned Nash
Ned’s e-mail address is: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Ned’s network username is: NEDN

NOTE:  The Client machine must be fully updated Windows XP Sp2 and Outlook 2003 Sp2.

  1. On a profile where Outlook has never been used, the startup wizard should initialize by default after selecting the Microsoft Outlook icon.
  2. Select Next.
  3. If the wizard does not initialize by default, browse to Start\Control Panel\Mail\Show Profiles then create a new profile tab. and create a new profile.
  1. Select manually configure server settings or additional server types and Next

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iPhone/iPod Touch Configuration: Please use these instructions for iPhone devices to setup your University E-mail. If you are using an iPod Touch, you can also use these directions once you have access to the wireless network. These instructions are very similiar to the way Droid is set up, which uses 'Corporate Sync' rather than displaying Exchange Account as an option.  If you are using Droid please contact IT and we will assist until we make further instructions.

COSW has three conference rooms and a lab in which to conduct meetings.  These rooms are continuously busy and therefore must be booked in advance.

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Find out more information about the usage of VPN technology.

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The Information Technology team provides:

  • The design and development of the web sites and web services used at the College of Social Work and The Center for Child and Family Studies.
  • Maintain/Inventory all software and hardware.
  • Maintain and support hardware in COSW classrooms.
  • Maintain video equipment and provide support/consultation for video transmissions.
  • Maintain and support our MSW and PhD computer labs.
  • Provide training for Staff and Faculty regarding technology.
  • Provide support for on-going and future projects.
  • Provide support for Smart Phones.
  • Support for all desktop computers and servers used by the College of Social Work and The Center for Child and Family Studies.

Contact IT

Lee Aanderud


Brantley Williams
Info Resource Consultant I


Secondary Contacts:

David Rodriguez

David Rodriguez
COSW Network Manager
Distance Education Consultant


Lee Aanderud


Lee Aanderud
COSW IT Manager II

University of South Carolina