Facilitated Discussions

A Quality Assurance Improvement Initiative

FacilitatedThe Facilitated Discussion Process is a structured informal three part training sessions for counties engaging in a Child and Family Service Quality Assurance Review. This is a participant-centered, interactive form of education where learners share their knowledge, problems, and experiences with other group members while discussing specific topics with two facilitators from The Center for Child and Family Studies at The University of South Carolina. The identified facilitation team is made up of a skilled Child Welfare Trainer and Quality Assurance Review Team Member. Facilitators have a knowledge base on Child Welfare Services Practice and Procedure and the Child and Family Services Quality Assurance Review process and instrument. The Center for Child and Family Studies at The University of South Carolina will use this effective learning model as a strategy to improve child welfare outcomes.

Phase One: Quality Assurance Review Overview
(Webinar/Conference Call)

Phase one is an Overview of the 23 item Child and Family Services Review Onsite Review Instrument to also include the Foster Home Licensing, Unfounded Child Abuse and Neglect Investigations and Screen-Out Intakes Review Processes. This phase is conducted through webinar and conference call approximately one month prior to the counties’ scheduled Quality Assurance review. Counties that have not received a Quality Assurance Review in the past will be included in an individual Overview to meet their needs in preparation for their review.

Phase Two: Mapping and Program Improvement Planning (In County Facilitated Discussion)
Estimated 2-3 Hours


Phase two is the Facilitated Discussion of the Mapping and Program Improvement Planning Process to be conducted in the county office by CCFS Facilitators. The discussion will be conducted approximately one month after the Quality Assurance Review has been completed. County management staff and facilitators will be provided with the Quality Assurance review debriefs forms and a draft summary of Quality assurance Review results. This information should be used by county staff in preparation for their facilitated discussion.

The Center for Child and Family Studies Facilitated Discussion process is developed to meet the specific needs of each individual county. Participants for this phase include county management and as many county staff identified by management able to attend, including Performance Coaches, IFCCS and Adoptions. County directors can determine who will attend the discussion to ensure that county Quality feedback and their identified Quality Assurance review needs are addressed through the mapping process.  

The Mapping process (from Signs of Safety) will be used to guide the discussion. Tools that could be used to further analyze cases and individual cases will also be introduced during this process.  During this phase concerns identified by the county will be addressed or referred to the Quality Assurance Team for further resolution.

Program Improvement Planning

Key county staff will be assembled for the Program Improvement Planning phase to address issues and needs identified through the mapping process. B-Smart objectives will be included in the Program Improvement Planning. Objectives will be priorities by county management staff in order of importance. Task assignment will be made for the top priority objective and assigned a time line. Program Improvement Planning is anticipated to last at least 2 hours and can be provided the same day or at a later date.

Phase Three: Follow-Up of the Program Improvement Plan
(Webinar/Conference Call/Follow-Up Facilitated Discussion)

The third phase of Facilitated Discussion is Follow-Up Program Improvement Plan. Program Improvement Plan objectives will be monitored by Region Team Leads and Performance Coaches to ensure they are being met in a timely manner. Facilitated Discussions can be provided up on request from County Director.

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